Sunday, October 08, 2006 @5:22 AM
I realised working had moulded me into someone very plastic. No matter how much you wish u could just run a knife down the ugly slut's face or how much you wish you could use the end of your heels and kick the guy in his groin area, you still have to grit it and smile beautifully. Singaporeans often lamented about our poor service, but having been in the service line myself, I discovered that it's the ugly Singaporeans who made good service simply impossible. Here's a real life conversation exchange I had with the client, S, the other day:-
(phone ringing..)
S: Helloooo (warmly)
Me: Hi, is this S?
S: Yes, speaking, who's this? (cheerfully)
Me: This is Sinyee calling from my firm's name
Silence...
Me: Hi?
S: Are you even part of the audit team?! (tone totally changed)
Me: Yes, and I'm wondedring if you are free now because I have a few questions to ask you with regards to MAS compliance.
S: Are u in this building? Your number is not even familiar (damn fucking fierce)
Me: No, I'm in the office actually, that's y my number is different.
S: Ok, WHAT?
Me: I was wodnering if the bank has carried out any advertisement this year?
S: How would I know? This kind of question you should ask the management what!
Me: Ok, may I know who you are referring to? (Come on man, there are so many people involved in management can!?)
S: How could you not know! You should know what! The GM la!! Dont tell me you dont know!
Me: Erm.. ok.. I guess that's about it
Before I could even thank her for her time, she has already slammed down the phone on me! Tell me people. With this kind of vermin on earth, how can customer's service ever be excellent?!
From this incident, and from my earlier working experience, I cant help but notice that:-
1. Ladies who are married and with children are the nicest to work with.
2. Steer clear of spinster's path. They bark and bite worse than dogs. Yes, DOGS!
3. Guys always have a soft spot for ladies no matter how old they are, no matter what their status is. Just smile at them and you have them eating out of your hand. hahaha.. maybe one day one male client could prove me wrong..
4. The nicest people sometimes are not what they appear to be (with the exception of mothers). Face-to-face, they will answer all your queries with patience, smile, etc. BUT, once your back is turned, they will complain to their supervisor and then tt's when you will get it.
5. A little plasiticity goes a long way. *smile*
Getting tired of being an auditor. No doubt it's a profession, but among all the professions like laywers and doctors, auditors are the lowest-paid and treated with the least respect. Sometimes in the midst of my work, I questioned myself what the heck I'm doing this pile of shit for or y I can subject myself to be treated like dirt by clients who are not even as qualified or educated as me. When I first join the firm, I dont foresee myself leaving. But now I cant wait to just strike the S$10MM TOTO next year and throw the documents at the nasty client's face. Perhaps my first client had pampered me too much that I cant take any hardship.. Guess I'll just have to bear and grit it for another week before I can go back to my first client! Cant wait for this week to pass soon... oh no! I'm complaining again!!